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Our Managed Services Approach....

When you are a commerce or supply chain company with business operations all over the world, downtime is not an option. Offload that stress to Dynamics Beyond Managed Services. You can trust us to help you with issue resolution, solution maintenance, development, performance management, upgrades and cloud solution monitoring.  Once you're set up, you'll have access to top quality support that meets your requirements and budget. We put the best team within reach (just a support ticket, call or e-mail away).

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It's a simple approach...you only pay for what you need with our flexible plans. You'll have access to experienced resources who have worked across multiple versions of Microsoft Dynamics products and even former Microsoft engineers. Our team will provide you with a proactive relationship with regular check-ins and round the clock capabilities. In addition Dynamics Beyond is a member of the Microsoft Premier Support for Partners which allows us unlimited access to the Microsoft support and engineering teams. With our Managed Services offerings you will gain a cost-effective support umbrella that frees up your team to do more!

Support and Enhancements

  • Break Fix Support

  • Customizations

  • Reporting

  • Application Updates

  • Platform Updates

  • Code Upgrade Analysis

  • Performance Analysis

  • Security Audits

Environment Management

  • Health Checks

  • On Going Monitoring

  • Diagnostics

  • Configuration

  • Data Management

  • LCS Management

  • TFS Management

  • Azure Dev Ops Support

  • User License Audits

Training

  • Functional

  • Technical

  • Azure

  • Power Apps

  • Power BI

  • Power Automate

  • Teams

  • Office 365

Managed Customer Service: You can expect an ongoing, proactive relationship with your support team with resolution planning, management services, and weekly check-ins, including case statistics, usage, and support KPIs.

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Formal Incident Tracking Process: You'll gain access to our customer support portal so you can keep tabs on your open incidents and have real time updates. 

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Environment Management: We offer a comprehensive package of services that help ensure your environment stays in tip-top shape, including: code moves, data refreshes, hotfix and cumulative update impact analysis, and Microsoft Lifecycle Services (LCS) system diagnostics evaluations.

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Flexible Support Services: In addition to routine services, we offer ad-hoc services from our experienced support analysts, functional support consultants, and technical support architects, as well as a la carte development services.

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Global Coverage: We provide 24/7 global coverage across North America, LATAM, Europe, and Asia. There will always be someone you can call anywhere you do business.

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